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Terms & Conditions

Website Terms of Use

This website at (the “Website”) is owned and operated by Edge Loyalty Systems Pty Ltd (ABN 96 138 299 288) (“Edge Loyalty”, “we”, “us”, “our”). This document contains the terms and conditions governing your use of the Website and any order or purchase of a product (digital gift cards - collectively “Gift Cards”) offered for sale via the Website (“Terms and Conditions”).

A reference to "these Terms and Conditions" also includes our Privacy Policy and any other conditions or requirements contained within this Website.

By using the Website you accept these Terms and Conditions by accessing or using any part of the Website after you have first accessed a page providing a link to them.

You are welcome to print a copy for your records.

If you decline to accept these Terms and Conditions, you will need to exit this Website immediately.

You acknowledge and accept these Terms and Conditions (as varied from time to time) each time you or any other person accesses on your behalf, any part of this Website, regardless of how the Website is accessed, and whether such access is authorised or not.

Application of these Terms & Conditions

These Terms and Conditions are in addition to any terms that apply to the use of any Gift Card purchased from or issued by Edge Loyalty or to any related services.

Use of this Website

You are responsible for the use of this Website by anyone who uses it in connection with your Gift Card. You fully indemnify us in respect of all users of this Website by you, with your consent or in connection with your Gift Card, except to the extent that we have expressly authorised that use.

Promotions and competitions

For certain campaigns, promotions, or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion, or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion, or contest. In case of any inconsistency between such terms and conditions and these Terms and Conditions, those terms and conditions will prevail.

The Promoter may collect your personal information directly or through its agents or contractors, including Edge Loyalty Systems Pty Ltd (ABN 96 138 299 288, Privacy Policy: The Promoter will use your personal information to conduct and manage the competition. The Promoter may disclose your personal information to its related companies, agents, and contractors to assist in conducting this competition, communicating with you, storing data, or holding and use for fraud prevention purposes.

Collection statement

We collect personal information about you to respond to your enquiries and to provide customer service functions to you and for purposes otherwise set out in our Privacy Policy at

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers, and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services and products to you.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at [email protected]

By providing your personal information to us, you consent to the collection, use, storage, and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.


The Website and its contents are subject to copyright. The copyright is owned or controlled by Edge Loyalty or, in the case of some material, third parties.

You may view this Website and its contents using your web browser and make a reasonable number of copies of parts of this Website solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, republication, display, or communication, of any site content, is strictly prohibited.


This Website contains registered trademarks and other trademarks that are protected by law. Except as expressly authorised by us in writing, the use of any of these trademarks is strictly prohibited.

Use of our name or brands, or any of our names and logos (other than in connection with the purchase or use of our Gift Card products), is strictly prohibited without our written prior consent.


You will not hack into, change, or otherwise interfere with the operation of this Website or any information contained within it.

Third-party sites

This Website may contain links to third-party sites. Edge Loyalty and its related companies are not responsible for the condition, security levels, content, or any other aspect of any third-party site. The links are provided solely for your convenience and do not indicate, expressly or by implication, an endorsement by Edge Loyalty of such third party sites or the products or services provided, advertised, or otherwise mentioned on those sites.


To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this Website or the content on this Website, including but not limited to warranties or representations that they will be complete, accurate, or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage, or liability that may arise as a result.

Liability limited

Except to the extent required by law, including the Australian Consumer Law, neither Edge Loyalty nor its related companies, affiliates, directors, officers, employees, agents, service providers, other contractors, successors, or assigns will be liable for any losses, damages, liabilities, claims or expenses (including legal costs and defence or settlement costs) whatsoever, whether in contract, tort (including negligence), statute or otherwise, arising out of, or in any way related to, the use of this Website or any site linked to it. This limitation applies to all direct, indirect, consequential, special, punitive, or other losses, damages, liabilities, claims, or expenses you or others may suffer, including for loss of profits, business interruption, or loss or corruption of data or information.

Our liability for a breach of a condition or warranty which is implied by law and cannot be excluded is limited, to the maximum extent possible, to one of the following at Edge Loyalty’s option:

Applicable law

This Website is provided for use by Australian residents only. Your use of this site is governed by, construed, and enforced by the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This Website may be accessed throughout Australia and overseas. Without limiting the above disclaimer, Edge Loyalty makes no representations that the content of this site complies with the laws, including intellectual property laws, of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in each place where you access the site or where anything you publish or upload can be accessed.

Variations to these Terms and Conditions

These are our current Terms and Conditions. We may at any time vary these Terms and Conditions by publishing the varied terms and conditions on this Website. Where a change may place an unfair burden on existing users of the site or services, we will provide a form and period of notice that we reasonably consider appropriate to that change.

Beauty & Spa Gift Card Terms of Use

These Terms of Use apply to all Gift Cards issued by Beauty & Spa Gift Card Australia.

In these Terms, “us”, “we” and “our” means Edge Loyalty Systems Pty Ltd and our related bodies corporate.

These Terms contain the full set of terms of use governing your use of the Gift Card.

We recommend that you read these Terms carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, please call 1300 736 351.

Acceptance of the Gift Card and agreeing to these Terms of Use

By purchasing, redeeming, or attempting to redeem a Gift Card, you:

  1. accept and agree to be bound by these Terms of Use; and
  2. acknowledge that you have read and understood our "Privacy Policy"  at

If you are giving a Gift Card to another person, you should ensure that he or she is aware of these Terms including the expiry date of the Gift Card.


  1. "Card Number" means the number that appears on the back of your Gift Card.
  2. "Gift Card" means the gift card or digital voucher that you have purchased or received or any other gift card or digital voucher we may issue.
  3. "PIN" means the 4-digit Access PIN printed on the back of the Gift Card or provided by email for Gift Cards which are digital vouchers;
  4. "Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card by these Terms;
  5. A reference to "you" or "your" is a reference to the person who owns the Gift Card at the relevant time for these Terms, or who authorises another person to do something with or to the Gift Card on their behalf.

Transactions made with Gift Cards

Purchases and GST

Gift Card products can only be purchased from us by using a credit card or PayPal and include GST where applicable.

How and where you can use our Gift Cards

Your Gift Card may only be used at certain retailers who accept the Gift Card. Each participating retailer will accept the Gift Card by these Terms of Use and any applicable law and subject always to the individual trading terms of each participating retailer from time to time (for example, “no more than 2 cards allowed” or “no split bills”).

If you make a booking to redeem your Gift Card with any retailer and provide Gift Card information but fail to attend the booking, the retailer may choose to redeem the value of the booking from the Gift Card according to their own trading terms. We shall not be responsible for any such redemption and you must deal directly with the applicable retailer.

We are not liable for the services you purchase with our Gift Cards. Any purchase made with a participating retailer constitutes a transaction between you as the holder of the Gift Card and the relevant retailer. You acknowledge and agree that we are not a party to that transaction, and is not in any way responsible or liable about that transaction. Any dispute about services purchased with a Gift Card must be resolved with the retailer who supplied the services. If you think there has been an incorrectly processed transaction on your Gift Card please contact the retailer where the transaction took place. We are unable to reverse transactions approved or processed by any retailer.

Your Gift Card PIN

You acknowledge that we may allow access to the services offered on this site to anyone who enters a valid Gift Card number and 4-digit PIN. Your PIN is simply our way of identifying you. It does not offer you any protection or security if your Gift Card is lost or stolen. Remember to treat your Gift Card like cash. You are solely responsible for any loss caused by the use of your Gift Card and PIN by you or any other person, including any use not approved or contemplated by you.

You must notify us immediately by calling our Customer Service Team on 1300 736 351 if you know or suspect any unauthorised use of your Gift Card.

Purchases exceeding the Gift Card value

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to purchase an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

Validity and expiry of Gift Cards

Gift Cards purchased via retail channels expire 3 years from the date of issue which can be located on each Gift Card. Gift Cards as part of a rewards or loyalty-based program also expire 3 years from the date of issue. Each Gift Card is void and cannot be redeemed after its expiry date. It is your responsibility to record the date of the issue (this is the date of purchase of the Gift Card). Gift Cards expire 3 years from this date. Any expiry date for an individual Gift Card can be checked at any time online at ""

Promotional Gift Cards

From time to time, we may issue promotional Gift Cards within conjunction with qualifying purchases (“Promotional Gift Cards”). The expiry date of Promotional Gift Cards is located on the reverse of the Gift Card.

Ordering Gift Cards

When you order Gift Card(s), you must provide:

Delivery is only to one address for all the Gift Card(s) purchased in a single order, or to the email address(s) provided for the eCard(s) purchased in a single order.

From time to time, we may have promotions involving discounts or special offers for the online purchase of Gift Cards (eCards). These promotions will have a "promotional code" associated with them. If you wish to take advantage of a promotion, you will need to enter the relevant promotional code as part of the online ordering process. Only one promotional code can be used per order. The promotional code must be entered at the time of order to qualify for the promotion. If using a promotional code offered as part of a membership of an organisation or program, we may request your membership number or similar to identify if your order and use of the promotional code is valid.

Checking your Gift Card balance and transaction history

You can check your card balance, expiry date, and transaction history at any time online at ""

For balance enquiries, you will be required to enter both the Card Number and Access PIN on your Gift Card before getting access to the card information.

Lost or stolen Gift Cards

Treat your Gift Card like cash. We have no obligation to replace or refund value for lost or stolen Gift Cards except where we have breached any condition or warranty implied under consumer protection legislation that cannot be excluded in these Terms. Lost or stolen cards will not be replaced or refunded except in our sole discretion. 

We reserve the right to place a stop on your Gift Card if:

Your responsibility for your Gift Card

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Gift Cards cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.

Promotion Codes

We offer promotional discounts and special offers from time to time (“Promotional Offers” or “Promotional Codes”). Promotional Codes can be redeemed when entered on the final step of the shopping cart for your Gift Card. By accepting any Promotional Offers or using any Promotional Codes you agree to and accept to comply with these Terms, including without limitation:

  1. If you have received a Promotional Code, you must enter the code given into the designated ‘Promotional Code’ field in the shopping cart for the discount to be applied for the applicable Gift Card.
  2. One Promotional Code applies per transaction.
  3. We reserve the right to remove any Promotional Offer or Promotional Code without notice at any time
  4. Promotional Offers are only available on purchases made on websites owned or controlled by us.

Changes to these Terms

We reserve the right to change any of the terms contained in these Terms at any time where the change is required:

  1. To add or remove participating retailers and/or where the Gift Card may be redeemed;
  2. To add or remove services which may be purchased with the Gift Card;
  3. For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
  4. To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
  5. Where we, acting reasonably, consider that it will not be to your detriment.
  6. Changes to these Terms of Use will be available at "" and or by contacting 1300 736 351.

If we can, we may either provide a refund or a replacement gift card of equivalent value unless we reasonably suspect fraud or any other wrongdoing to a Gift Card.

Physical Gift Cards remain our property

Gift Cards remain our property. If you have a query or complaint about your Gift Card, please contact us at 1300 736 351 or by email at:

Privacy and confidentiality

Our Privacy Notice explains how we handle the personal information that we may collect from you to Gift Cards. If you do not have a copy and are unable to access the notice online at "" please call 1300 736 351 for a copy.

A copy of the Edge Loyalty Systems Pty Ltd Privacy Policy is available at "". It is important that you carefully read and understand the Privacy Notice and our Privacy Policy.

Applicable law

These Terms are to be construed and enforced by the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia.